FAQ

Terra works with the leading automatic litter boxes. It is compatible with the Whisker Litter-Robot 5 Pro, Litter-Robot 4, Litter-Robot EVO, and Litter-Robot 3 Connect; the Petkit Purobot Ultra, Purobot Max Pro 2, Pura Max 2, Pura Max, and Pura X; the Catlink Scooper Pro Ultra, Scooper Luxury Pro-X, Scooper Standard Pro-X, Scooper Young Pro-X, Scooper Young, Scooper Open-X, Scooper Robot Pro, Scooper SE, and Scooper SE Lite; the Petlibro Luma; and the Neakasa M1.

If your machine is not listed, Terra's strong clumps, low dust, and consistent grain weight suit most sifting and rake-based designs. Contact us with your model and we will confirm.

To learn how Terra was engineered for automatic litter boxes, read Terra, built for automatic litter box.

Petabite litter is made from food-grade plant and mineral ingredients, but it is not designed to be eaten. If your cat licks a small amount while grooming, it will usually pass through without issue. If you suspect they have ingested a large quantity, or you notice vomiting, diarrhoea, loss of appetite or unusual behaviour, contact your vet for advice.

No. Our formulas contain no dyes, and no harsh chemicals.

Petabite is formulated to be low dust and to avoid strong perfume, which many sensitive cats and humans find easier to live with. However, every household is different. If you or your cat have a known respiratory condition or severe allergies, introduce the litter gradually and monitor closely; if symptoms flare, stop use and speak with your vet or doctor.

As a starting point, aim for a 6–8 cm deep bed of litter. This gives enough depth for fast clumping and helps keep urine away from the base of the tray. Very large trays or heavy users may benefit from a slightly deeper fill.

Scoop: remove clumps and solid waste at least once a day.

Top up: add fresh litter as needed to maintain depth.

Full refresh: empty and wash the tray and refill with fresh litter roughly every 3–4 weeks for one cat, more often for multi-cat households or if odour increases.

Yes, and for many cats this is the easiest way to switch:

1. Start with 75% old litter / 25% Petabite.
2. Over 7–10 days, gradually increase the Petabite ratio.
3. Once your cat is using the tray confidently, move to 100% Petabite.

If your cat is very cautious, slow the transition down and keep a small amount of their familiar litter on top for a few days.

You choose which litter, how many cartons and how often you want deliveries (every 4, 6 or 8 weeks). Recharge then creates a recurring order on that schedule. Each time an order is due, your card is charged automatically and your litter is shipped without you needing to re-order.

You can manage everything from your Manage Subscription portal link in your emails or account.

We currently offer deliveries every:

• 4 weeks
• 6 weeks
• 8 weeks

You select the rhythm that suits your home and can change it later if you find you need more or less.

Yes. In your subscription portal you can edit the delivery frequency and move between 4, 6 and 8-week cycles. The next charge date will automatically update when you change frequency.

Yes. You can either update the quantity on your existing subscription in the portal, or contact us and we can adjust it for you. Future orders will then ship with the new quantity.

Yes. You can swap products in your subscription portal as long as they are part of the same subscription rule, or you can contact us and we’ll swap it on our side before your next order is processed.

Absolutely. Subscription is optional. You can purchase any carton as a one-time order and decide later if you want to switch to a recurring plan.

There is no lock-in and no cancellation fee.

Through your subscription portal you can:

• Skip an upcoming order
• Pause your subscription
• Cancel entirely

You just need to make changes before the next charge is processed; any orders already charged will ship as normal.

In your subscription portal you can:

1. Edit your shipping address
2. Update your card or payment details

The changes will apply to future subscription renewals. If an order is already being processed, contact us and we’ll see what we can do.

Yes. We will send you an email reminder before your card is charged for each recurring order. You’ll also receive standard order and shipping confirmation emails once the order has been created and dispatched.

We currently ship across all of Australia.

• Melbourne and Sydney metro orders ship with free delivery on eligible products.
• Other Australian locations are calculated at checkout based on weight and destination.
• Worldwide shipping may be available on request; email us with your location and order size and we’ll confirm options and pricing.

Melbourne and Sydney metro: free shipping on standard orders.

Rest of Australia: we use Australia Post and partner couriers; rates are based on carton weight and your postcode and are shown at checkout before you pay.

If your order arrives damaged, leaking or clearly mishandled in transit:

1. Take clear photos of the damage (outer carton and inner bags).
2. Email us with your order number and photos.
3. We’ll organise a replacement or refund as quickly as possible and handle the claim with the carrier on our side.

We understand some cats are very particular. If you’ve followed our transition guide and your cat still refuses the litter, contact us within a reasonable time frame with your order details. We’ll work with you on a case-by-case solution which may include advice, a different product, partial refund or store credit, depending on the situation and product condition.

If you need to change or cancel a one-time order, contact us as soon as possible with your order number.

• If the order has not yet been packed or handed to the courier, we’ll do our best to update or cancel it.
• If it has already shipped, we may not be able to intercept it, but we’ll discuss options with you.

We currently process payments through Stripe and PayPal:

• Stripe allows you to pay securely with most major credit and debit cards.
• PayPal lets you pay from your PayPal balance or linked accounts without sharing card details directly with us.

All subscription renewals are billed automatically through the payment method you choose at checkout, and you can update those details at any time in your subscription portal.