Clear answers for better cat care.

Terra works with the leading automatic litter boxes. It is compatible with the Whisker Litter-Robot 5 Pro, Litter-Robot 4, Litter-Robot EVO, and Litter-Robot 3 Connect; the Petkit Purobot Ultra, Purobot Max Pro 2, Pura Max 2, Pura Max, and Pura X; the Catlink Scooper Pro Ultra, Scooper Luxury Pro-X, Scooper Standard Pro-X, Scooper Young Pro-X, Scooper Young, Scooper Open-X, Scooper Robot Pro, Scooper SE, and Scooper SE Lite; the Petlibro Luma; and the Neakasa M1.

If your machine is not listed, Terra's strong clumps, low dust, and consistent grain weight suit most sifting and rake-based designs. Contact us with your model and we will confirm.

To learn how Terra was engineered for automatic litter boxes, read Terra, built for automatic litter box.

Petabite litter is made from food-grade plant and mineral ingredients, but it is not designed to be eaten. If your cat licks a small amount while grooming, it will usually pass through without issue. If you suspect they have ingested a large quantity, or you notice vomiting, diarrhoea, loss of appetite or unusual behaviour, contact your vet for advice.

No. Our formulas contain no dyes, and no harsh chemicals.

Petabite is formulated to be low dust and to avoid strong perfume, which many sensitive cats and humans find easier to live with. However, every household is different. If you or your cat have a known respiratory condition or severe allergies, introduce the litter gradually and monitor closely; if symptoms flare, stop use and speak with your vet or doctor.

As a starting point, aim for a 6–8 cm deep bed of litter. This gives enough depth for fast clumping and helps keep urine away from the base of the tray. Very large trays or heavy users may benefit from a slightly deeper fill.

Scoop: remove clumps and solid waste at least once a day.

Top up: add fresh litter as needed to maintain depth.

Full refresh: empty and wash the tray and refill with fresh litter roughly every 3–4 weeks for one cat, more often for multi-cat households or if odour increases.

Yes, and for many cats this is the easiest way to switch:

1. Start with 75% old litter / 25% Petabite.
2. Over 7–10 days, gradually increase the Petabite ratio.
3. Once your cat is using the tray confidently, move to 100% Petabite.

If your cat is very cautious, slow the transition down and keep a small amount of their familiar litter on top for a few days.

You choose which litter, how many cartons and how often you want deliveries, every 4, 6 or 8 weeks. Appstle then creates a recurring order on that schedule. Each time an order is due, your card is charged automatically and your litter is shipped without you needing to reorder.

Sign in, select Subscriptions, then select View and manage order.

Sign in, select Subscriptions, then select View and manage order.

From there, you can change your delivery frequency or quantity, swap products, update your details, skip an order, pause your subscription or cancel it.

Manage your subscription

We currently offer deliveries every:

• 4 weeks
• 6 weeks
• 8 weeks

You select the rhythm that suits your home and can change it later if you find you need more or less.

Yes. Sign in, select Subscriptions, then select View and manage order. You can change your delivery frequency between 4, 6 and 8 weeks. Your next charge date will update automatically.

Yes. Sign in, select Subscriptions, then select View and manage order. Update the quantity on your existing subscription and future orders will ship with the new quantity. You can also contact us and we can adjust it for you.

Yes. Sign in, select Subscriptions, then select View and manage order. You can swap between Snow and Terra when both products are eligible under the same subscription rule. You can also contact us before your next order is processed.

Absolutely. Subscription is optional. You can purchase any carton as a one-time order and decide later if you want to switch to a recurring plan.

There is no lock-in and no cancellation fee. Sign in, select Subscriptions, then select View and manage order. From there, you can skip an upcoming order, pause your subscription or cancel it. Make any changes before the next charge is processed. Orders already charged will ship as normal.

Sign in, select Subscriptions, then select View and manage order. From there, you can update your shipping address and payment details for future renewals. If an order is already being processed, contact us and we will see what we can do.

Yes. We will send you an email reminder before your card is charged for each recurring order. You’ll also receive standard order and shipping confirmation emails once the order has been created and dispatched.

We offer standard checkout delivery to VIC, NSW, ACT, QLD and SA.

Orders of $50 or more ship free to these areas. WA, NT and TAS are excluded from free shipping and are not available at standard checkout rates. Some remote postcodes may also require a custom freight quote.

For WA, NT, TAS, remote postcodes or international delivery, email info@petabite.com.au with your address and intended order size before ordering.

Orders under $50 are charged a $9.95 flat rate to VIC, NSW, ACT, QLD and SA.

Orders of $50 or more ship free to these areas. The $50 threshold is calculated after discounts have been applied.

WA, NT and TAS are excluded from free shipping and require a custom freight quote. Some remote postcodes may also require a quote. The exact shipping cost is shown at checkout before you pay.

If your order arrives damaged, leaking or clearly mishandled in transit:

1. Take clear photos of the damage (outer carton and inner bags).
2. Email us with your order number and photos.
3. We’ll organise a replacement or refund as quickly as possible and handle the claim with the carrier on our side.

We understand some cats are very particular. If you’ve followed our transition guide and your cat still refuses the litter, contact us within a reasonable time frame with your order details. We’ll work with you on a case-by-case solution which may include advice, a different product, partial refund or store credit, depending on the situation and product condition.

If you need to change or cancel a one-time order, contact us as soon as possible with your order number.

• If the order has not yet been packed or handed to the courier, we’ll do our best to update or cancel it.
• If it has already shipped, we may not be able to intercept it, but we’ll discuss options with you.

We currently process payments through Stripe and PayPal. Stripe accepts most major credit and debit cards. PayPal lets you pay from your PayPal balance or linked accounts. Subscription renewals are charged automatically using the payment method selected at checkout. To update it, sign in, select Subscriptions, then select View and manage order.