14 Day Cat Acceptance Guarantee
Follow the gradual transition guide below. If your cat will not use petabite cat litter, we will refund the eligible litter in your household’s first order, including any delivery charge paid.
- 14 days
- To introduce the new litter, starting from delivery
- 21 days
- From delivery to submit a complete claim
- No return
- Keep opened and unopened litter
Which orders qualify?
Your household’s first petabite cat litter purchase, made directly through our website. Every litter type and available size is included.
The guarantee covers one time purchases and the first delivery of a new subscription. Subscription renewals are excluded. One approved claim per customer or household.
Shop cat litterHow to switch over 14 days
Start from delivery. Keep the same tray, location, litter depth and cleaning routine. Avoid adding a new deodoriser during the switch.
Days 1 to 3
25% petabite
75% familiar litter
Mix evenly with the litter your cat already uses.
Days 4 to 7
50% petabite
50% familiar litter
Increase only if your cat is using the tray normally.
Days 8 to 10
75% petabite
25% familiar litter
If your cat hesitates, return to the previous ratio for another day or two.
Days 11 to 14
100% petabite
0% familiar litter
Complete the switch once your cat is using the tray confidently.
The bars show mixing proportions, not litter colour. Mix the two litters evenly. Increase petabite only while your cat is using the tray normally. If your cat refuses the tray, restore familiar litter immediately.
Using an automatic box, or litters that do not mix?
Place a second standard tray containing petabite cat litter beside the familiar tray if the two litters do not mix well. For an automatic box, follow the manufacturer’s litter requirements, fill level and operating instructions. Monitor every cycle during the mixed stage. If the mixture does not cycle cleanly, stop mixing and use the second tray method.
Refunds, claims and guarantee terms
If your cat refuses the tray
Slow down or return to the previous ratio if your cat becomes hesitant or starts toileting elsewhere. If your cat completely refuses the tray, restore their familiar litter immediately. You do not need to complete all 14 days to remain eligible when continuing would risk your cat’s welfare.
Speak with your veterinarian if toileting changes persist after restoring familiar litter. Seek urgent veterinary care if your cat strains, vocalises while trying to urinate, repeatedly enters the tray without passing urine, or appears unable to urinate.
What we refund
The amount actually paid for eligible petabite cat litter in your household’s first litter order, plus paid delivery and applicable tax included in the original payment. If you used a discount, the refund reflects the discounted amount.
No return required. Keep opened and unopened litter. If you prefer to return unopened packs, contact us first and wait for written arrangements.
Approved refunds go to your original payment method. Your bank or payment provider may take up to 10 business days to show the refund after it is issued.
For an approved subscription claim, future deliveries will be cancelled unless you ask us to keep the subscription active.
How to claim
Email info@petabite.com.au within 21 days of delivery with the subject 14 Day Cat Acceptance Guarantee Claim.
Include:
- Your full name, order number and the email address used for the order.
- The delivery date and petabite litter product purchased.
- The litter your cat previously used.
- A short description of the transition and what happened.
- A clear photograph of the packaging, batch label and remaining litter.
You do not need photographs of your cat, used litter or toileting accidents.
Submit the complete claim within 21 days of delivery. Once we have the required information, allow up to 3 business days for review. If approved, we will email confirmation and issue your refund.
Email your claimGuarantee terms
This guarantee covers genuine refusal by your cat to use petabite cat litter. Follow the transition guide unless continuing would risk your cat’s welfare, and provide the required order information and photographs.
What is not covered?
- Repeat litter purchases and subscription renewals.
- Purchases from another retailer or marketplace.
- A change of mind, or an incorrect product or size ordered, unrelated to cat acceptance.
- Products not used according to their directions.
- Claims submitted more than 21 days after delivery.
- Duplicate, misleading or fraudulent claims.
Damaged, faulty, leaking, incorrect or materially misdescribed products are handled separately under our Refund and Return Policy and the Australian Consumer Law.
Availability and your rights
The 14 Day Cat Acceptance Guarantee is available until withdrawn. petabite may change or withdraw it for future purchases at any time. Eligible orders placed while it was available remain covered under the terms applying when the order was placed.
This is an additional voluntary guarantee relating to cat acceptance. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this guarantee limits, excludes or replaces any right or remedy available under the Australian Consumer Law.
These terms apply to eligible Cat Acceptance Guarantee claims. Our Refund and Return Policy continues to apply to other returns and product issues.